~ New Leadership in Oceania Expands Focus on Customers, Technology, Sales and Service ~
IPSWICH, Mass. — March 28, 2017 — EBSCO Information Services (EBSCO) has welcomed Holley Dumble as Vice President over-seeing universities, TAFEs, hospitals, corporations, government, state libraries, public libraries and schools in Australia, New Zealand, Papua New Guinea, Micronesia and Fiji. Ms. Dumble will lead teams in these regions, and bring her experience to further enhance the value that EBSCO brings to customers in the territory.
Qualified in library and information management, Ms. Dumble has more than 20 years of experience in a variety of sales, technical and customer service roles within libraries and library system vendors such as Civica , Sirsi and Ex Libris. Since 2016, she has pursued her interests in entrepreneurship and innovation, co-founding the Biblio Insights consulting firm, which has a specific focus on working with libraries on their strategic planning for library technology platforms and new service models.
Ms. Dumble will work with the current regional team to improve sales and service to customers across all EBSCO products and services, including but not limited to: open source library technology initiatives, EBSCO Discovery Service™ (EDS) and other SaaS products (e.g., Full Text Finder™), EBSCOhost® databases, point-of-care resources (e.g., DynaMed Plus®), EBSCO eBooks™, GOBI® Library Solutions, EBSCO Subscription Services and Flipster®. Ms. Dumble will also play a key role in understanding the content and technology needs, as well as other challenges faced by libraries in Oceania.
EBSCO Information Services Senior Vice President, Paul Donovan, says Ms. Dumble is tasked with ensuring that customers are the focus. “As a longtime provider of content, technology and services to libraries, EBSCO knows it has the resources to deliver great value to customers. Holley Dumble will help us better understand customer needs in this important region, and ensure that they are at the forefront of our plans and strategy.”
Ms. Dumble says her many years in the library industry have shown her the value of focusing on the needs of the customer. “Whether you are talking to a customer about new resources or helping to resolve technology issues, a company like EBSCO has to consider the larger picture. Libraries need improved workflows to deliver their content to end users and better tools to make their jobs easier. Every member of our team is an essential part of this ecosystem. We have great relationships with our customers, now we want to better understand their pain points, challenges and needs so we can improve the way we support customers by listening, learning and taking focused action.”
About EBSCO Information Services
EBSCO Information Services (EBSCO) is the leading discovery service provider for libraries worldwide with more than 11,000 discovery customers in over 100 countries. EBSCO Discovery Service™ (EDS) provides each institution with a comprehensive, single search box for its entire collection, offering unparalleled relevance ranking quality and extensive customization. EBSCO is also the preeminent provider of online research content for libraries, including hundreds of research databases, historical archives, point-of-care medical reference, and corporate learning tools serving millions of end users at tens of thousands of institutions. EBSCO is the leading provider of electronic journals & books for libraries, with subscription management for more than 360,000 serials, including more than 57,000 e-journals, as well as online access to more than 900,000 e-books. For more information, visit the EBSCO website at: www.ebsco.com. EBSCO Information Services is a division of EBSCO Industries Inc., a family owned company since 1944.
For more information, please contact:
Vice President of Communications
(800) 653-2726 ext. 2594