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customer service

Facet publish two new guides to developing customer-focused and sustainable libraries

May
20

Leading Libraries: How to create a service culture draws from case studies and the literature of business and social sciences to provide guidance on how to apply the values of service leadership to libraries. Authors Wyoma vanDuinkerken and Wendi Arant Kaspar use examples, exercises, and tools for development to walk readers through the steps needed to create a sustainable, service-oriented model.

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